CONSTITUENT SERVICES
We are here to help YOU!
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Call our office at 410-396-4814, or reach out to one of the members of Team 14 below.
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If you were unable to reach us by phone, please leave us a message with your name and phone number and someone from our office will get back to you as soon as possible.
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You can also email the team using the emails below, or at odette.ramos@baltimorecity.gov.
Meet Team 14
Yaslin Machuca
Chief of Staff
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Contact Yaslin regarding social media and communications, matters regarding the Latino community, scheduling a meeting or an event with the Councilwoman, and any Recreation and Parks issues.
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yaslin.machuca@baltimorecity.gov
*se habla español*
Linda Richardson
Director of Constituent Services
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Contact Linda for any constituent services, Older Adult issues, and general information.
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Vacant
Legislative Coordinator
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Constituent Resources
City Services Requests
Submit a 311 Service Request through the 311 app or dial 3-1-1.
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They accept requests for a variety of issues from potholes to tree inspection, to vacant housing inspection, and much more.
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Once you've submitted a 311, forward the Service Request (SR) # to our office so that we can escalate it.
Homeowners Property Tax Credit
The Homeowners Property Tax Credit can help reduce property taxes. Residents must earn less than $60,000 per year to be eligible and must apply each year. Call 410-767-5900 or click here to visit their website for more information.
Water Bill Assistance
Water4All provides a discount on water bills. Call 410-396-5555 or click here to visit their website for more information.
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Promise Pay is a payment plan for water bills. Call 410-779-9808 or click here to visit their website for more information.
Home Repair Programs for Low Income and Older Adults
The Housing Upgrades to Benefit Seniors, or HUBS, program helps older adults with their home repairs so that they can age in place. Call 410-366-8533 or click here to visit their website for more information.
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The LIGHT program assists low income residents with home repairs and other services. Call 410-396-3023 or click here to visit their website for more information.
Estate Planning
Estate planning is critical to ensure that homes stay in the family. The Maryland Volunteer Lawyers Service can assist with free estate planning resources. Call 443-451-4072 or click here to visit their website for more information.
Community Action Partnership
Community Action Partnership offers assistance with energy, rental, security deposits, and more. Call 410-395-5555 or click here to visit their website for more information.